Refund policy
BCB Apparel Return & Refund Policy
Most BCB Apparel products are made to order specifically for you. Because of this, we are unable to accept returns or exchanges for change of mind, incorrect sizing, or colour preference.
Please review the product description and sizing information carefully before placing your order.
Damaged, defective, or incorrect items
If your order arrives damaged, stained, incomplete, misprinted, or you receive the wrong item, please contact us as soon as possible at plcoaching@bridgecitybarbell.com.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once the issue is confirmed, we will arrange a replacement or refund as appropriate.
Order changes and cancellations
Because products enter production quickly, order changes or cancellations are not guaranteed. If you need to make a change, contact us within 24 hours of placing your order. We will do our best to accommodate the request before production begins.
Sizing
We cannot provide refunds or exchanges when the wrong size is ordered. Please refer to the sizing guide shown on each product page before purchasing.
Refunds
Approved refunds will be returned to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Lost or delivery-related issues
If your tracking shows an issue with delivery, or your order is marked delivered but cannot be located, contact us and we will help investigate the shipment.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.